Claims

At the place of the Accident…

• Wear the reflective waistcoat and properly signal the scene (use the triangle and turn on the 4 blinkers).
• Fill out the European Accident Statement (Declaração Amigável de Acidente Automóvel [D.A.A.A.]), with as much information as possible and the signature of all those involved in the accident (regardless of guilt). See here what you must fill in.
• Document the accident with photographs, if possible.
• Call the appropriate authorities (GNR or PSP) if the other driver refuses to fill in the statement or if there are injuries. In the latter you should also call an ambulance and the fire brigade if necessary.

Immediately afterwards…

• Ask for Roadside Assistance (if covered by your insurance) if the vehicle is immobilised.
• Report it within the shortest possible time (never more than eight days after the event), providing all information and evidence. All accidents should be reported, even if you do not believe you are responsible.

Roadside Assistance

Car insurance policies brokered by F2F usually include Roadside Assistance cover.

If your car breaks down, even at your doorstep, call the Roadside Assistance line, which you can find on the Green Card of your insurance.

You may also benefit from a replacement car, for as long as your car is being repaired, if you have this cover on your insurance.

Any incident that occurs and that falls within the coverage of your policy can be reported to the Insurance Company, for which you should:

• Send an email to geral@f2f.pt with the date and time (if possible) of the event, a detailed, clear and objective description, documented by photographs. You should never assume any responsibility for the incident to third parties.

If the incident is causing additional damage:

• Call a technician to the site to do research and/or repair essentials only to stop the progress of the damage;
• Document with photographs the site of the accident before the technician intervenes and leave the site so that the expert can check and make the diagnosis;
• Keep the damaged objects resulting from the incident as the Insurance Company may request these objects later on;
• Ask the technician for a detailed estimate budget to repair the damage.

Reporting an accident at work is mandatory and must be done within a maximum of 24 hours from the date of knowledge of the accident by the employer.

Companies with more than 10 employees are obliged to send this report electronically.

Companies with fewer than 10 employees, the self-employed and domestic service workers may send the work accident report on paper. However, we advise that whenever possible they should do it electronically, as it is faster in terms of bureaucracy, with benefits for the injured workers and for the employer.

Inform us in writing of the claim in the shortest possible time, never more than eight days from the occurrence or knowledge thereof, providing all existing indications and evidence, for which you should:

• Send an email to geral@f2f.pt with the date and time (if possible) of the event, a detailed, clear and objective description, documented by photographs.