The European Union has approved the General Data Protection Regulation (GDPR) in order to regulate the processing of personal data and how this data may circulate.
At F2F – Mediação de Seguros, LDA. we value and give the utmost importance to the trust you place in us and ensure that your personal data is safe and is processed with complete privacy, confidentiality, and transparency.
SCOPE OF APPLICATION
WHAT IS PERSONAL DATA?
All the elements (e.g., name, NIF, location, contacts, etc.) that allow us to identify, either directly or indirectly, who consults our site.
WHAT IS THE PROCESSING OF PERSONAL DATA?
It is any operation carried out, by automated or non-automated means, on your personal data, namely: collection, recording, alteration, consultation, use, transmission, and destruction, among others.
HOW DO WE PROCESS YOUR PERSONAL DATA?
All data in electronic format (e-mails, documents, uploaded data, etc.) are stored in the servers of F2F – Mediação de Seguros, LDA., and transmitted to Insurance Companies with the following purposes: to celebrate an insurance contract; to administer an insurance policy; to report claims or assist in their settlement.
WHY DO WE TREAT YOUR PERSONAL DATA?
The personal data collected are indispensable for the correct identification or forwarding of the request that forms the basis of the contact, namely with the aim of taking out an insurance contract, administering an insurance policy, participating in claims, or attending to their settlement. Personal data may also be collected for the purpose of answering your questions or presenting products which seem to us to make sense for the specific person, always under the terms of the Insurance Contract Act and the Insurance Mediation Act.
Personal data will, unless expressly consented, be used exclusively for this purpose.
WHO HAS ACCESS TO YOUR PERSONAL DATA AND TO WHOM IS IT DISCLOSED?
The access to your personal data is given to the employees of F2F – Mediação de Seguros, LDA. who are obliged to protect this information and not use it for other purposes than to provide the services they are responsible for. These employees are also obliged to respect the confidentiality agreements established with the company.
The collected data is treated confidentially and used exclusively by F2F – Mediação de Seguros, LDA. employees, by the staff of the Insurance Companies to whom they are forwarded, or if the requests cannot be solved by them, they will be sent to other specialised staff that can solve them. The requests that require the decision or intervention of another institution or body will be shared with the employees of those institutions or bodies that are able to answer them.
Personal data shall not be communicated to third parties unless such communication is made in connection with the performance of a contract or the precontractual steps preparatory thereto, or unless the person concerned has given his or her prior written consent, without prejudice to their possible communication to bodies exercising control or inspection functions in accordance with the legislation in force.
HOW LONG ARE PERSONAL DATA KEPT?
Personal data are kept for the period necessary to fulfil the purpose for which they were collected or for further processing. All data is received and stored for the minimum legally established period of 10 years, unless a longer period is justified for the purposes of the declaration, exercise, or defence of a right in legal proceedings.
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
WHAT ARE THE RIGHTS OF DATA SUBJECTS AND HOW CAN THEY BE EXERCISED?
Under Regulation (EU) 2016/679 of 27 April, data subjects are recognised the right of access and rectification if the data is incomplete or inaccurate. It is also recognised the right to request the limitation of their processing, as well as, if the respective assumptions are verified, the right to data portability.
The data subject may exercise their rights by contacting the data controller or, in the event of a conflict, by contacting the National Authority for Data Protection.
The data subject may also request that such personal data be completely erased, unless the insurance contract is in force or during the legal retention period and he/she has no unresolved dispute, directly or indirectly related to the contract or contracts to which the data relates. Deletion of such personal data also implies that you will no longer benefit from all services and access rights that may be associated with such data.
We also inform you that you may exercise your rights of access, rectification, cancellation, or opposition, in accordance with the procedures provided by law, in writing, addressing your request to email@example.com.